Order/Payment

1. How to order products
  • Confirm product details and purchase

If you want to confirm the detailed information of the product, please click the cursor on the product photo.
If you want to reserve the product, please choose to make a deposit and then add it to the shopping cart. ( Overseas customers, please select "Full Payment (applicable outside Hong Kong)" before adding to the shopping cart.)
If you want to purchase ready-made products, please click "Add to Cart" directly on the product page.

  • shopping cart

In your shopping cart, you can confirm the items you want to order and their prices.
If you want to change the order quantity of a certain item, just modify the number in the "Quantity" column and click "Update Cart".

After confirmation, please click "Checkout" to complete your order. If you want to continue shopping for other products, please click "Continue Shopping".

  • final confirmation

Please confirm that all details of your order, including product name, quantity and selected store are correct. When you are sure everything is correct, please click "Confirm Checkout".

The system will then direct you to the page to confirm that the order has been received, and you will receive an email titled "[HOBBY POCKET] Order HP #xxxx Confirmed".

If you purchase goods in stock, please wait about 1-2 weeks for arrival due to the time required for transportation and processing.

If you purchased a pre-order item, you will receive an additional email titled "[HOBBY POCKET] Order HP #xxxx Payment Confirmed" within 3 days, together with the original electronic version of the pre-order.

2. Payment method
  • All retail prices on this website are displayed in Hong Kong dollars (HK$).
  • handling fee

All items include 3.5% online shopping handling fee.

This website only accepts VISA, MasterCard credit cards, Apple Pay , PayPal, Alipay Hong Kong, Payme, WeChat Pay , FPS and or bank transfer (only designated institutions) for online payment. The actual deduction date will be determined by your Based on the date set by your credit card company, all orders will be settled in Hong Kong dollars (HKD).
Apple Pay payment is provided by the service provider Stripe. Visa, Master Card, Alipay Hong Kong payments are provided by service provider SHOPIFY Payments.
  • Fast RPM
After confirming the checkout, please use FPS to pay within 3 days , and please send the receipt via Email / Whatsapp / Facebook Message, indicating the order number, name and phone number for confirmation.

Please send your receipt via the following channels:
Email: info@hobbypocket.com

3. Change/cancel order
How to change the delivery address and consignee information?

After the customer completes the payment, no changes to the ordered goods or delivery/pickup address are allowed. Thank you for your understanding. If you need assistance, you can contact our customer service specialists through the following methods:
Email address: info@hobbypocket.com
Office hours: Monday to Friday (except public holidays); 9:30 to 12:30 and 14:30 to 17:30 
How to cancel an order

Once the customer completes the order, the order cannot be canceled. If necessary, you can add the product to your shopping cart before considering it.