Japanese purchasing service process

💻🎌 As long as it is a Japanese website that does not require bidding and auctions and can be purchased online, you can use our Japanese purchasing service.

Purchasing websites: Surugaya✅, Rakuten✅, Amazon✅, etc.

first step

  • Contact us via the contact form/email and attach the original webpage URL , product name, information, etc. of the product you want to purchase. If the original web page URL cannot be provided, you can also provide product information and we will try to find it.

Step 2

  • Please wait patiently, we will quote you as soon as possible (the price includes all handling fees and postage)

Step 3

  • You can deposit money through bank or electronic payment (FPS, PAYME) and then send proof of deposit via WHATSAPP. The time and amount must be clearly displayed to be valid.

Step 4

  • Waiting for arrival / arrival notification.
  • If you fail to successfully purchase the product, we will refund the full amount.

📢Notes:

  • Pick-up method: SF collect (excluding shipping fee)
  • Estimated arrival time: It will take approximately 14 working days after the purchased goods arrive at the Hobbypocket head office to arrive at the Hong Kong store. (Please note: the delivery date may be delayed due to unavoidable factors)
  • Goods retention time: Customers will be notified to pick up the goods after arriving at Hobbypocket. Customers can pick up the goods within 14 working days after receiving the message. Goods not picked up after more than 14 working days will be deemed to have been abandoned and Hobbypocket will obtain ownership of the goods. right.
  • Once an order is confirmed, no cancellations, changes or refunds can be made.
  • If the Japanese supplier is out of stock, we will arrange for a full refund of the relevant amount paid by the customer.
  • In case of any dispute, Hobbypocket will reserve the right of final decision.

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